Articles

Notes on running workforce monitoring

For the people who deploy monitoring: multi-client operations, what the agent collects, and rolling out without incident.

Running monitoring across clients

Employee monitoring for MSPs: what breaks at multi-tenant scale

Account sprawl, cost that tracks your clients' hiring, and access scoping built for one company.

Per-user vs. per-admin pricing: the math for MSPs

Worked numbers at 3, 6, and 12 clients, including where per-user billing wins.

Adding workforce visibility as an MSP service line

What to package, who buys it, how to price it, when to refuse.

Deploying it without incident

Deploying a monitoring agent through your RMM without a support wave

Staged rollout: test device, uninstall check, controlled groups, reconciling stragglers.

Notice, consent, and monitoring: a deployment checklist for MSPs

Who must be told, what a notice covers, what to document. Not legal advice.

What the agent collects

Counts vs. content: why the distinction decides your exposure

Counting keystrokes and recording them are different products, with different legal and antivirus consequences.

Screenshot monitoring without creating a liability

What the platform fixes, what you control, and when a client is the wrong fit.

Choosing a product

ActivTrak alternatives for MSPs: an honest comparison

The four questions that decide it, where the incumbents are stronger, and where SnitchOS loses.

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